Shipping policy

Shipping Policy

Thank you for shopping with Kartvel. We aim to provide a smooth and reliable delivery experience.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not typically processed on weekends or public holidays.

During busy periods, holidays, or promotional events, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times may vary depending on the destination and product availability:

  • Canada: 7–15 business days

  • United States: 7–15 business days

  • International orders: 10–25 business days

Some products may arrive in separate packages because they are shipped from different fulfillment locations.

Delivery dates are estimates and are not guaranteed. Delays may occur because of customs, weather, carrier issues, high order volumes, or other circumstances outside our control.

Shipping Charges

Shipping charges are shown at checkout before payment is completed. We may also offer free shipping on selected products, promotions, or qualifying orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Tracking details may take 2–5 business days to update after the order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that the address can be changed after the order has been processed or shipped.

Kartvel is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number.

A package may sometimes be marked as delivered before it is physically received. Please allow up to 48 hours, check around the delivery location, and contact the shipping carrier.

We will assist with tracking concerns, but Kartvel is not responsible for delays or losses caused by the carrier, customs authorities, or incorrect customer information.

Damaged Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the item and packaging

We will review the request and provide an appropriate solution.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or local taxes. These charges are determined by the destination country and are the customer’s responsibility unless otherwise stated at checkout.

Contact Us

For shipping questions, contact us at:

Email: 
Response time: Within 1–3 business days